100% Satisfaction Guarantee

We want you to be completely happy with your purchase. We are so confident that you will be satisfied with your order that we offer a full 60 days from the time of delivery, money back guarantee on most of our products.  

If you are not 100% satisfied with your purchase from us, simply return your item for a replacement or refund.*

We manufacture, buy and resell and we also have some products drop shipped from other companies. This causes us to have a few different refund/return policies based on the product that you order. Detailed information about this is listed below.

• Only unused (unburnt) tools may be returned.
• ALL fire hoops have a 25% restocking fee as they are ALL custom made, NO EXCEPTIONS.
• Stilts are non refundable
• Powerisers specific warranty can be seen here
• Quickwicks & Polypro fire hoops with integrated spines warranty can be found here 
• Fire Fans - if you break a spoke off your fire fan, this is not covered as this is due to normal wear and tear, not manufacturer defect.

For warranties, it is the responsibility of the customer to return the product to The Spinsterz

 
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Shipping 

We can ship to virtually any address in the world. Due to patent protection, Poweriser jumping stilts can not be shipped to the following countries - France, Spain, Italy, Germany, Czech Republic or Great Britain.

For instock items, we will ship your order within 2 - 3 business days after the order has been received.

Since some of our products are drop shipped from other companies, you may receive a few separate shipments based on the products you ordered.There are some products that have a little bit longer fulfillment time, this information will be listed on the page of the product you are ordering.