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The Spinsterz Returns & Exchange Policy

Every hoop we make is custom made to order, meaning you order exactly what you want and we build it and ship it to you. Our hoops are not manufactured in a factory somewhere and thus since everything is custom to order, we do NOT except returns. 

 

We want you to be happy with your hoop though! So we DO offer 6 month warranty and lifetime repairs should your hoop stop being a hoop in any way. 

 

The Spinsterz Warranty

We warranty all our products against manufacturing defects and will replace or refund your order if you receive an item that is damaged or otherwise unusable. If you receive a damaged product please do not use it. Take a picture of it immediately, including the box it was shipped in if possible and send to support@thespinsterz.com Any damaged hoop MUST be returned back to us within 14 days of receipt.

 

6 Month Hoop Warranty

Feel protected with your purchase from us and know that if anything happens to your hoop, you can get a new one for FREE!

  • Break it
  • Bend it
  • Crack it
  • Snap it
  • Kink it

We'll cover ALL of these things. 

This warranty does not cover LED Hoops, Fire Hoops or Discount Hoops. This warranty does not cover loss or theft. 

If you break your hoop in any way within 6 months of your purchase from thespinsterz.com we will replace it with the same or similar hoop of equal or lesser value. Your broken hoop MUST be sent back to us to verify it is in fact broken/damaged. 

  • Shipping is paid by client. 
  • Replacement hoop covered by The Spinsterz
  • Please email us at warranty@thespinsterz.com for repairs/replacements
  • All hoops purchased on or after January 5th 2017 will be covered under this policy.

 

Lifetime Hoop Repairs

We want to do our part to try and keep plastic out of landfills and ensure that you get to keep using your FAVORITE hoop for as long as possible. With this in mind we have decided to offer Lifetime Repairs on hoops you purchase from thespinsterz.com

Not all hoops can be repaired, but we will do our darndest to fix yours and keep you hooping for life. If for some reason your hoop is un-repairable, we will credit your account with the cost you paid in shipping to get it to us. 

Lifetime Free Repairs are good for any hoop, except for LED Hoops and Fire Hoops as these are made by MoodHoops and you'd need to work with them directly for your repairs. 

  • Shipping is paid by client. 
  • Repairs, material and labor covered by The Spinsterz
  • Please email us at warranty@thespinsterz.com for repairs/replacements

 

Pele Wick Lifetime Guarantee

We guarantee our Pele Fire Hoop Wicks for LIFE! If one of your wicks ever breaks, we will replace it for you, free of charge (customer pays shipping costs). This warranty is for the spine itself and NOT the wick. Wick is a consumable material and only has so much life in it. The wick can be replaced for $15 per wick. Please contact us at info@thespinsterz.com to have the wicks replaced on your spine. 

 

Exchanges

Did you accidentally order the wrong hoop, size, or color? No problem! We can replace it for you for a 20% restocking fee. Exchanges can be performed for resaleable items within 14 days of the date of purchase. A 20% restocking fee applies to all hula hoops as these are all custom made items. Shipping is paid by customer both directions. 

Defective Merchandise

We define defective merchandise as goods that are: damaged, incomplete, or otherwise unusable for their intended purposes upon receipt by the customer. All goods without a specific warranty listed on their product page or mentioned above will have a 1-year warranty period from the date of purchase. Defective merchandise is handled on a case-by-case basis.

  • suspected defective merchandise should not be used and should be reported to us immediately.
  • if merchandise is unused, The Spinsterz will issue a replacement at no cost to the customer, or refurbish the item, as appropriate, providing the merchandise is shown to be defective.
  • if merchandise is used, The Spinsterz must inspect the merchandise to make a determination of the failure or defectiveness, and will repair or replace the product, as appropriate.

 

Shipping Errors

While shipping errors are rare, they can happen. If you have received an incorrect product (e.g., a product substitution), please contact us immediately. If merchandise is unused, The Spinsterz will send the correct item as soon as possible at no cost to the customer, and may arrange for return shipping of the wrongly-shipped product.